![]() The cookies is used to store the user consent for the cookies in the category "Necessary". This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. Give us a call on 01536 661050 or drop us a message on our Live Chat at: If you are still receiving issues with your connection, please contact our support team who happily will help diagnose and resolve your issue. We know how important a stable Wi-Fi connection is throughout the home. Click here to see our setup guide for instructions on how to set up a wired connection. If your Wi-Fi doesn’t appear to be working, you can try connecting your computer directly to your router using an ethernet cable. Troubleshooting Tip 8: Plug device directly into the router This will appear on a website if the page you’re attempting to visit is no longer available, the URL is incorrect, or the link is broken. If it loads – you’ll have your answer.Ī key indicator is a webpage showing a ‘404-error message’. The easiest solution is to try opening a different website. Sometimes it might not be an issue with your internet but rather the webpage you are trying to visit. Troubleshooting Tip 7: Check other websites This should ensure that your devices receive a connection in every corner of your home. ![]() It works by connecting to your existing wireless internet (via a router) and lengthening the range of the signal across your property. If your internet connection fails to reach every corner of your home or office – you might be experiencing Wi-Fi dead zones!Īs a quick-fix solution, you could purchase a Wi-Fi extender. Troubleshooting Tip 6: Invest in a Wi-Fi extender McAfeeand Nortonprovide good-quality anti-virus software that we often recommend. ![]() If you don’t have anti-virus software, it is highly recommended you install one to protect your computer from threats in general. Run a scan on your computer and have your anti-virus software remove any malicious threats. Your computer might be infected with a virus or malware that is causing your internet connection to be slower than it should be. Troubleshooting Tip 5: Scan your device for malware! It’s best to contact your Internet Service Provider if this is the case. Often failing to make payment on time can result in your internet connection being suspended. However, you choose to pay your broadband bill – it’s important to make sure your payment was successful. Troubleshooting Tip 4: Have you paid your broadband bills? Upgrading could improve Wi-Fi speeds and latency, especially if you choose a symmetrical upload/download package.Ĭurrently, full-fibre is the fastest internet available, so you’ll receive better speeds in comparison to copper-cabled fibre to the cabinet.įind out if your home can receive full-fibre broadband with our postcode-checker. If you discover you have poor internet speeds or simply want to boost your connection to a faster one – then upgrading might be your answer. This will give you an indication of whether your speeds are adequate or not. You can do so by searching ‘ internet speed test‘ on Google or using the OFNL Speed test. Troubleshooting Tip 3: Upgrade your Internet Speeds!įirstly, you need to check the speeds you are receiving. If your OFNL internet is down or you’re experiencing connectivity problems with MTH Networks, please feel free to contact us on Live Chat or give us a call on 01536 661050. You can often find outage information on websites such as Down Detector too. Check with your internet provider to find out if there are reports of connectivity issues in your area. There might be occasions where it’s not your devices or Wi-Fi that is causing the issue. Troubleshooting Tip 2: Is your Internet Provider down? Switching them off and on again gives them a chance to restart, clear things up, and refresh the connection. Routers contain an operating system similar to our computers that may occasionally crash. It might sound like an obvious cliché – but switching your router or device off for at least 30 seconds, and on again can sometimes be the most effective solution! Please be sure you are not resetting your router, as this will change any pre-set configuration settings! We’ve put together a list of easy and quick troubleshooting solutions to help you resolve any internet issues! Troubleshooting Tip 1: Restart your router or device However, you don’t need to be a technical wizard to be able to fix your internet connection. The Internet is a big part of our lives, so we know how frustrating it can be when it cuts out or runs really slowly.
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